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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I felt that the staff, nurses and physicians were amazing! I was so nervous, but I felt so well cared for in every aspect of the process. All of my questions were answered thoroughly and everyone at the facility was so pleasant. I really don't have any complaints. Thank you for everything!"

"Everyone was extremely kind and helpful, as well as utterly professional. They understand that patients arrive feeling rather exhausted from the prep and lack of sleep! Everyone at this facility does everything they can to make the experience itself as pleasant and friendly as possible."

"I have had procedures in other places and was never treated as well as I was here. I was so worried about my neck from a car accident and they listened to me and made me calm. I had no anxiety at all. Thank you for job well done!!!"



"Very professional, courteous and friendly personnel in the prep area. The staff gets top marks. Couldn't ask for a more relaxing and professional environment. Keep up the good work."

"I am very impressed with your facility. Thank you for a positive experience!"

"I have been to the Endoscopy Center several times and have been extremely pleased with everything from walking in the front door to leaving after my procedures."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.